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Quick answers
Frequently Asked Questions
Can't find what you're looking for? Chat with us directly.
Delivery times vary by your location and the vendor. Once your order is confirmed, the vendor will process and ship it — you'll receive updates via email throughout.
Once your order ships, you'll receive an email with a tracking link. You can also log into your account and visit 'My Orders' to view real-time updates.
Yes! We have a 7-day return policy for most items. The product must be unused and in its original packaging. Chat with us or email us to initiate a return.
Click 'Join Us', fill in your business details and ID, and our team will review your application within 48 hours.
We accept bank transfers and card payments processed securely via OPay. All transactions are encrypted and safe.
Don't worry — failed transactions are usually reversed within 24–72 hours. Chat with us or email info@thetradehub.store and we'll resolve it immediately.